Legal
Who are we? We are Aitaca Remote Tech S.L., domiciled in Madrid, with NIF B-67777011, registered in the Mercantile Registry of Madrid (Volume 42738, Folio 23, inscription 1, page M-755762), hereinafter "Aitaca". We treat your personal data as data controllers, which means we are in charge of how we use and protect your data.
What data do we work with? In order to provide a good service we need, for some functionalities, certain personal and anthropometric data.
What do we use your data for? Among other purposes, to provide you with our services.
With whom do we share your data? With service providers that help or support us.
Your rights. You have the right to access, rectify or delete your personal data. In some cases you also have other rights, such as objecting to our use or transfer of your data, as explained below.
In this Privacy Policy you will find all the relevant information that applies to the use we make of our users' personal data, regardless of the channel or medium (online or in person) you use to interact with us. This Privacy Policy may be updated from time to time, so we recommend you read it again if you use our services. It also explains what rights you have as a user and how to exercise them.
We are transparent about what we do with your personal data so that you understand the implications of the uses we make of it and the rights you have in relation to your data. We make this Privacy Policy permanently available to you so you can consult it whenever you wish, and you will also find information about each processing of your personal data as you interact with us.
Some names we will use in this Privacy Policy: when we talk about our Platform, we will refer generally to any of the digital or in-person channels or means you have used to interact with us.
Aitaca is responsible for the personal data collected through the Platform. The Platform is owned by Aitaca. You can find all our contact information in the footer of the website.
We are committed to protecting your privacy online and we want to assure you that we will use your data in a transparent and secure manner. In accordance with the provisions of the applicable data protection legislation, in particular Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), Aitaca undertakes to comply with the legislation in force on the protection of personal data and to adopt the appropriate legal, technical and organisational measures to prevent damage or loss of our customers' personal data.
Depending on the products, services or functionalities that you want to enjoy, we will need to process some data or others, which in general will be the following:
It is important to note that none of the data we work with contains information that would directly identify an individual.
We process your personal data for the sole purpose of providing you with personalised and accurate services, as well as to continuously improve the quality of our services. In particular, we use your data to:
The period of conservation of your data will be the minimum necessary to meet the request and future needs as explained below:
| Type of data | Data retention period |
|---|---|
| Anonymous images | The photographs you provide are processed immediately and transformed into irreversibly anonymised images, which means they cannot be used to identify you. These images are retained only for as long as needed to carry out technical improvements, internal audits, or to validate the correct functioning of our AI models. |
| Derived data | The data resulting from the processing is anonymised and is stored for service improvement, research and development purposes. Since this data does not allow us to identify an individual, it is not subject to a mandatory deletion period. |
| Usage and analytics data | Information collected through analytics tools is stored in aggregated and anonymous form to analyse trends, detect issues, and optimise the service. This type of data may be retained for long-term analysis, provided that no user can be identified at any point. |
Conservation Exceptions: in some cases, our customers (business partners) may request data retention for a different period, either longer or shorter, depending on their specific business or regulatory needs. When these special retention periods are agreed, we ensure that any extension or shortening of the time period complies with all applicable data protection regulations and that the user's rights are respected at all times.
In all cases, our aim is to ensure that data is retained only for as long as is strictly necessary and is securely deleted when no longer required. Regardless of the fact that we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep them duly stored and protected for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case are prescribed, we will proceed to the deletion of personal data.
If you have agreed to be part of a group of "test users", we will process your data until you unsubscribe or cancel your "test users" status.
Aitaca will not transfer the personal data of the Users to any third party without a legal basis that legitimises such treatment. This means that we will not share your personal data with third parties except:
In addition, we would like to inform you that with these service providers we sign agreements that cover all appropriate security measures to ensure the protection of your data in accordance with the applicable data protection regulations. Our data processor is Amazon Web Services (Amazon.com, Inc.), a U.S. company under the Privacy Shield adequacy decision, so that the processing of all the data it manages is adequate and in accordance with the guidelines of the GDPR. You can access their privacy policies at aws.amazon.com/privacy.
All the data we process is stored and handled on Amazon Web Services (AWS) servers located in Ireland. This means your data remains within the European Economic Area (EEA), ensuring that it is subject to the strict data protection regulations of the European Union, including the General Data Protection Regulation (GDPR). We do not transfer data internationally outside the EEA.
We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights, which you can exercise by sending us an email to legal@aitaca.io, simply indicating the reason for your request and the right you wish to exercise. In case we consider it necessary to identify you, we may ask you for a copy of a document proving your identity.
We may also offer you the opportunity to exercise your rights and configure your privacy preferences when using some of our services, or by making available to you specific channels within our Platform.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
Where we are entitled to process your data on the basis of your consent or for the performance of the contract, you also have the right to request portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically possible.
Finally, you have the right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency: www.agpd.es.
This privacy policy may be updated from time to time to reflect changes to our services or applicable legal regulations. In the event of significant changes, we will notify users through a conspicuous notice on our platform or by other appropriate means before such changes become effective. We encourage you to review this policy regularly to stay informed about how we are protecting your information.